HIE Labs’ underwear promises comfort and performance like no other innerwear in the market. Our reviews are authentic and 100% true to word, but we understand that sometimes, you feel the need to try on a piece of clothing before buying it! Our Guaranteed Comfort policy is applicable to all orders on the HIE-Labs site except the FINAL SALE product which is ineligible for any returns, exchange or refunds. If you find yourself dissatisfied with any of our products, you are eligible for a full refund on the product within a forty-five (30) day window from the day of purchase. All other costs incurred apart from the product, such as shipping costs, expedited shipping, sales and service taxes are exempt from the refund policies. After the end of the 30 day refund window, the policy is no longer applicable.
The Guaranteed Comfort policy cannot be applied to HIE Labs’ products that are purchased from unauthorised and unverified sellers and websites as we cannot attest to the quality of these products.
The comfort guarantee applies to the first pair only. If you had purchased multiple pieces, try on one pair only before opening the other pieces. In case of a refund or replacement, the remaining pieces should be returned back to us unopened.
If you plan on utilising our Guaranteed Comfort policy, we request you to contact us and let us know before returning any of your purchases. Email us at firstname.lastname@example.org with the following details
- order confirmation ID
- proof of payment
- description of the product (name, style, type and color)
- to process your refund quicker, briefly describe your issue with the product and attach images if applicable.
We look forward to comfort you !