HIE Labs’ underwear promises comfort and performance like no other innerwear in the market. Our reviews are authentic and 100% true to word, but we understand that sometimes, you feel the need to try on a piece of clothing before buying it! The comfort guarantee applies to the first pair only and if you had purchased multiple pieces, try on one pair only before opening the other pieces. In case of a refund or replacement, the remaining pieces should be returned back to us unopened. All other costs incurred apart from the product, such as shipping costs, expedited shipping, sales and service taxes are exempt from the refund policies. After the end of the 30 days refund window, the policy is no longer applicable.
The Guaranteed Comfort policy cannot be applied to HIE Labs’ products that are purchased from unauthorized and unverified sellers and websites as we cannot attest to the quality of these products.
The Guaranteed Comfort policy is not applicable on products bought during sale or promotional period. No returns or exchanges on products bought using special offer coupon codes.
We request you to contact us and let us know before returning any of your purchases. Email us at firstname.lastname@example.org with the following details to process your refund quicker,
- order confirmation ID
- proof of payment
- description of the product (name, style, type and color)
- briefly describe your issue with the product and attach images if applicable.
We look forward to comfort you!